PALMER TRANSPORT CORP. CLAIMS PROCESS

The Palmer Transport Corp claims department focuses on customer satisfaction and the swift resolution of all outstanding claims. Once the claim is filed online, an email is sent to both the Palmer Transport claims department and to the individual filing the claim to confirm receipt. Claim processing can then be managed online by the claims processor as well as both the consignee and the shipper for swift resolution.

In order to insure swift processing of all claims, please include all of the following information when filing a claim online.

1. The freight bill/delivery receipt number

2. The date the piece was delivered.

3. The name of the shipper/manufacturer

4. The item number of the damaged piece

5. A description of the damage.

6. Contact information – Phone, Fax, and Email (if available)

7. Pictures of the damage to the piece and the carton (digital pictures can be uploaded when filing claims online)

8. An estimate of the cost to repair, if local repairs are available.

9. An invoice amount for the product.

Once all the requested information is collected, our claims department will review the claim and arrive at a timely resolution.

Note: Carrier reserves the right to inspect and repair any damaged piece before replacing it.

THE MOST COMMON MISTAKES TO AVOID ARE:

1. Report claims within 15 calendar days of delivery. Claims will not be honored if reported over 15 days from delivery.

2. Inspect all glass, mirror, stone, and marble at time of delivery. Damages to these items will only be honored if noted on the freight bill/delivery receipt.

3. Keep the original carton. We will only pick up damaged goods for inspection if it is safely repackaged in the original carton.

4. Do not move piece from point of PTC delivery prior to inspecting piece. Claims will not be honored for pieces handled after PTC delivery.

If you have any question about our claims process, please feel free to contact any of our claims representatives at 909-591-9240.

Thank You.